In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. make the purchase for purposes that cannot be attributed primarily to your commercial or independent professional activity, you have a right of withdrawal in accordance with the following provisions.
(1) Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days and begins from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In the case of a uniform order for several goods and a separate delivery, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not a carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must contact us
Proto Global Ltd.
Grüner Weg 1
12530 Frankfurt (Oder)
Phone. +49(30) 917-03844
Fax +49(30) 235-90397
by means of a clear statement (e.B. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model form, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period
The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. In the case of delivery of goods which would quickly spoil or whose expiry date would be quickly exceeded, in the case of delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery, in the case of delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery or when the newspapers are delivered , magazines or magazines.
Consequences of revocation If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise, in no case will you be charged any fees for this repayment.
We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods, unless the price of the goods to be returned exceeds the amount of 40.00. In this case, we will bear the return costs.
You only have to pay for any loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.